The Compliance Fix: How One Retail Giant Transformed Time Tracking Across 620 Locations

When you’re running a fast-growing business with thousands of employees spread across hundreds of locations, one thing becomes painfully clear: payroll accuracy and compliance depend on rock-solid time tracking. That was the exact challenge facing Applegreen, one of Europe’s and the U.S.’s leading forecourt and convenience retailers. With more than 620 sites and over 15,000 employees, Applegreen was already using UKG Pro Workforce Management (Dimensions) to manage scheduling, labor rules, and payroll — but the frontline reality didn’t always match what the system expected.

The problem wasn’t with UKG’s architecture — the company had carefully built its location hierarchies, work rules, and compliance settings within Dimensions. But enforcing those structures on the ground proved harder. Many locations relied on aging or inconsistent time clocks. Employees working across multiple sites sometimes clocked in under the wrong location or missed critical compliance attestations, forcing payroll and HR teams to scramble to correct errors after the fact. And as Applegreen continued to expand into new markets, the prospect of buying and installing traditional clocks at every new site was neither scalable nor cost-effective.

That’s when the company turned to CloudApper hrPad — a tablet-based, AI-powered solution designed to bring modern, intelligent time tracking to the frontline, fully integrated with UKG. With hrPad, Applegreen transformed everyday tablets into smart time capture devices, tailored to each site’s configuration. Now, when an employee clocks in, hrPad ensures that their punch is tagged to the correct location and cost center from UKG. If the employee needs to transfer to another job or site mid-shift, they simply select the new cost center from hrPad’s intuitive interface — with real-time updates flowing back into Dimensions.

Perhaps most importantly for compliance, hrPad prompts employees to complete location-specific attestations at clock out — confirming, for example, whether legally required meal breaks were taken. In industries like retail and hospitality, where break violations can trigger massive penalties, this level of real-time compliance capture is a game-changer.

The results speak for themselves. Applegreen was able to:

Today, Applegreen’s HR and payroll teams no longer waste time chasing incorrect data or reconciling mismatches between frontline punches and UKG location hierarchies. The entire process is seamless, scalable, and accurate — supporting both the business’s rapid growth and its compliance obligations across multiple jurisdictions.

The lesson for other UKG customers is simple: even the best HCM and WFM systems rely on accurate frontline execution. Tools like CloudApper hrPad bridge the gap between strategic system design and day-to-day workforce reality — ensuring that what happens on the shop floor, forecourt, or restaurant is reflected perfectly in UKG, every single day.