Engineers working inside a client’s facility log time in the client’s system, so their paycheck is the employer touchpoint that matters most. For an automotive engineering services firm, CloudApper moves those hours into UKG Pro WFM automatically, removing the manual re-entry where pay errors start.
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For client-site employees, UKG Pro WFM payroll accuracy is an HR leadership issue as much as a payroll one. Engineering services firms win work by placing their best people inside a customer’s operation, where they badge into the client’s buildings, follow the client’s program schedules and log hours in the client’s time system. For weeks at a time, the paycheck is the only part of the employer they touch directly, so when it is wrong, it lands harder than it would for someone sitting down the hall from HR.
A large automotive engineering and testing services firm faces this with engineers stationed inside a major automaker’s facilities. Time and pay rules run on UKG Pro WFM. The project hours live in the automaker’s own work system. CloudApper connects the two so the manual step that puts engineers’ pay at risk drops out of the process.
The Employee Who Never Sees Your Systems
Without an integration, every engineer’s pay depends on a daily manual routine. The automaker’s system produces a daily file of roughly 900 lines, the firm uploads it, and a separate timecard for the same people feeds payroll. Errors are checked line by line. The engineers never see any of this. What they would see is a short paycheck or a correction on the next cycle.
According to the Finance Lead at the engineering services firm, “How it works today is very painful because we basically send the pure, the labor hours over to payroll… So today that’s all manual. Manual meaning with reports, right?”
For a workforce of experienced engineers, that matters. These are people with options, working alongside the client’s own staff every day. Each correction chips at the employer relationship, and HR has fewer chances to repair it because the employee is rarely on the firm’s own site.
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Taking the Human Relay Out of Payroll
CloudApper designs an integration pipeline on CloudApper iPaaS for UKG that ingests the automaker’s daily CSV export automatically, validates each row against work orders and an employee cross-reference, returns an exception report and loads clean labor data to UKG Pro WFM. The pipeline also keeps payroll hours separate from client billing hours, a design covered in depth in how the firm feeds client-owned time data into UKG Pro WFM.
“I think if we start out with the hours and solve obviously from a payroll standpoint, but also solve how do we get the right classification of hours into our billing system and our project system, that would be helpful.”
Finance Lead, automotive engineering services firm
For HR, the significant change is that the engineer’s single act of logging time in the client’s system carries all the way to their paycheck without anyone retyping it. Manual re-entry is where errors enter, the same weak point behind many payroll integration problems between UKG and other systems, and the pipeline is designed to remove it.
“Our goal in an exercise like this would be nobody’s manually touching anything.”
Finance Lead, automotive engineering services firm
What HR Leaders Should Expect
The aim is to eliminate the daily upload, cross-reference and double entry. When embedded engineers are paid from validated data, HR conversations can shift away from fixing pay problems and toward the career and program questions that keep experienced engineers engaged.
The Lesson for Firms With Client-Site Workforces
Any organization whose people work under another company’s systems faces the same exposure, from engineering services to physician staffing firms paying by hospital location. The employer controls very little of the daily experience, so the parts it does control have to be flawless. HR leaders should ask where client-site hours are retyped today, and who absorbs the consequence when that step slips. CloudApper builds the connection so the answer is nobody: the hours flow into UKG under the employer’s rules, and the paycheck reflects the work.
If your employees log time in a client’s system and payroll depends on someone retyping it, talk to CloudApper about connecting that data directly to UKG Pro WFM.
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