In the bustling world of hospitality, ensuring that shifts are covered is a constant challenge. For one major hospitality provider in the US, this issue was becoming increasingly problematic, leading to missed shifts, overworked staff, and frustrated managers. The organization, which operates with close to 500 employees, needed help to maintain operational efficiency and staff morale. CloudApper’s UKG/Kronos Time Clock solution has solved this problem and we will see in this article how it was done.

For more information on CloudApper AI TimeClock for UKG visit our page here.

Key Takeaways

  • Automated Notifications: CloudApper AI TimeClock sends shift reminders an hour before start times, significantly reducing missed shifts.
  • Natural Language Processing (NLP): The system interprets varied responses, ensuring proper reassignment of shifts.
  • Work Rule Transfers: Automatically applies different rules for shifts and cost centers, maintaining compliance and consistency.
  • Improved Efficiency: 60% reduction in missed shifts, boosting operational efficiency and employee morale.

The Problem

The company faced a significant issue with missed shifts. Employees often forget to remember their schedules, leading to numerous unfilled shifts and a cascading effect on service quality and operational efficiency. Manual methods of notifying employees about their shifts were time-consuming and often ineffective. Additionally, the complex work rule transfers for different shifts and cost centers added another layer of difficulty, making workforce management a daunting task.

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The Solution

Enter CloudApper AI TimeClock, which is seamlessly integrated with UKG/Kronos systems. This advanced solution offered a multifaceted approach to solving the company’s shift management problems.

Shift Notifications and Confirmation

One of the key features was the automated shift notifications. Schedules were pulled from UKG and sent to employees an hour before their shift start times. Employees would receive these notifications and could confirm their attendance through a simple reply. This real-time confirmation ensured that any unconfirmed shifts could be quickly reassigned to other suitable employees, significantly reducing the incidence of missed shifts.

Implementing CloudApper AI TimeClock has revolutionized our shift management. The reduction in missed shifts and the seamless handling of shift reassignments have significantly boosted our operational efficiency and employee satisfaction.

– Chief Human Resource Officer, with over 10 years of experience in employee relationship management in hospitality*

Natural Language Processing (NLP) 

Understanding that employees might not always respond with a simple ‘yes’ or ‘no,’ the system employed NLP to interpret various responses. For example, if an employee responded with “I am sick today,” the system would recognize this as a no and promptly notify other employees with the same job code about the available shift.

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AI TimeClock for UKG

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Work Rule Transfers

The AI-powered system also manages work rule transfers seamlessly. Different shifts and cost centers often have different rules in UKG/Kronos. CloudApper ensured these were automatically applied when employees changed shifts by taking the data from UKG/Kronos HCM, maintaining compliance and operational consistency.

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The Impact

The results were remarkable. Within a few months of implementing CloudApper AI TimeClock, the company saw a 60% reduction in missed shifts. This not only improved operational efficiency but also boosted employee morale and satisfaction. The automated system took over the tedious task of shift confirmations and reassignments, allowing managers to focus on more strategic aspects of workforce management.

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Conclusion

The integration of CloudApper AI TimeClock with UKG/Kronos systems revolutionized the way this hospitality provider managed its workforce. By addressing the root causes of missed shifts and automating the confirmation and reassignment process, the company achieved unprecedented efficiency and reliability. This technological advancement has set a new standard in the hospitality industry, demonstrating the immense potential of AI-powered workforce management solutions. Contact us to learn more.

*Disclaimer: Due to privacy reasons, the identity of the person or company cannot be revealed.