Case Study

How the YMCA-YWCA of Manitoba Modernized Workforce Trust Infrastructure for Its 500+ Employee Workforce

The YMCA-YWCA of Manitoba is a charitable organization built around one commitment: making sure no one is left out. It runs programs and services for people of every background, age, and ability, plus support programs that address social and health needs across its communities. Running that mission takes a workforce of more than 500 employees across its facilities, all of whom needed to be identified accurately, consistently, and without physical contact. CloudApper AI extended the organization’s UKG Pro WFM (Formerly UKG Dimensions) system with touchless, face-matching identity verification, replacing an end-of-life time clock without adding a separate system.

500+

Employees across the YMCA-YWCA of Manitoba’s facilities

Touchless

Face-matching verification at every punch-in and punch-out

Zero

Physical contact required to confirm who’s on the clock

YMCA-YWCA of Manitoba

Charitable organization & community services provider · Manitoba, Canada

Industry

Nonprofit & Community Services

Location

Manitoba, Canada

Primary Challenge

An End-of-Life Time Clock Without a Touchless Replacement

Workforce

500+ Employees Across Its Facilities

Mission

Programs for People of Every Background, Age & Ability

System of Record

UKG Pro WFM (Formerly UKG Dimensions)

CloudApper AI + UKG Pro WFM (Dimensions)

CloudApper AI extended the YMCA-YWCA of Manitoba’s UKG Pro WFM (Formerly UKG Dimensions) system with touchless, face-matching identity verification, replacing an end-of-life time clock without adding a separate system.

Download the full case study

Get the complete YMCA-YWCA of Manitoba story, including how CloudApper AI extended UKG Pro WFM (Formerly UKG Dimensions) with touchless, face-matching identity verification for its 500+ employee workforce.

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The challenge

When an aging time clock couldn't keep pace with a 500+ employee community organization

The YMCA-YWCA of Manitoba is a charitable organization built around one commitment: making sure no one is left out. It provides programs and services for people of every background, age, and ability, and runs support programs that address social and health needs across its communities. Delivering on that mission takes a workforce of more than 500 employees across its facilities, and every one of them needed to be identified accurately and consistently every time they started or ended a shift.

The organization’s physical time clock had reached the end of its life, leaving it without a dependable way to capture punches going forward. At the same time, the organization needed a way for employees to punch in and out without touching a shared device, a requirement that became non-negotiable during the pandemic.

Its time clock was approaching end of life

The employee time clock the organization relied on was approaching end of life, leaving it without a dependable way to capture punches going forward.

Verifying a 500+ employee workforce needed a better answer than a shared device

Across that many employees and facilities, the organization needed a way to confirm identity at punch-in that didn’t depend on PINs or badges employees could share.

Physical contact at the time clock was no longer acceptable

The pandemic made shared, touch-based devices a risk the organization wasn’t willing to take with its own people or the community members they serve.

The solution

A process layer that gave UKG Pro WFM a touchless way to verify every employee

The YMCA-YWCA of Manitoba extended its UKG Pro WFM (Formerly UKG Dimensions) system with CloudApper AI, deployed on off-the-shelf tablets across its facilities. Employees confirm their identity with a face-matching check at every clock-in and clock-out: no PIN, no badge, and no physical contact with the device.

At the core of the rollout: face-matching identity verification, with job transfers, attestations, and geofencing available as the organization’s needs grow. CloudApper AI didn’t replace UKG Pro WFM or ask the organization to stand up a separate system for its 500+ employees. It expanded what UKG Pro WFM could do, giving a mission-driven organization a dependable way to know who was actually on the clock.

Full implementation details in the PDF

Touchless verification, job transfers, attestations, and the full rollout across
the organization’s facilities are covered in the case study.

The results

What reliable workforce verification made possible for a mission-driven organization

The shift reached beyond the time clock. The YMCA-YWCA of Manitoba’s leadership gained a dependable way to know who was actually on the clock across more than 500 employees, its facilities moved to touchless verification without disrupting operations, and the organization could keep its attention on the programs and communities it exists to serve.

500+

Employees verified consistently across the organization’s facilities

Touchless

Face-matching verification replacing physical contact at punch-in

Zero

Separate systems added alongside UKG Pro WFM

Every

Background and ability the organization’s programs continue to serve

Full impact details in the PDF

Rollout details, workforce verification gains, and the complete
before-and-after workflow.

How CloudApper AI extended the YMCA-YWCA of Manitoba’s UKG workforce system

Touchless, Face-Matching Verification
Job Transfer Support
Attestations & Geofencing
Any-Tablet Deployment
UKG Pro WFM Sync
CloudApper AI Process Layer

Trusted by enterprises

4.9/5

UKG Marketplace

4.7/5

Still verifying employees the old way?

Organizations with large, distributed frontline workforces can use CloudApper AI to extend UKG with touchless biometric verification and custom workflows, giving leadership a dependable way to know who’s actually on the clock.

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Serving your community shouldn't mean managing an outdated time clock.

CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. The YMCA-YWCA of Manitoba used it to extend UKG Pro WFM (Formerly UKG Dimensions) with touchless, face-matching identity verification, modernizing workforce trust infrastructure for its 500+ employee workforce.