Managing last-minute absences is critical for any successful business. This is especially true for companies with multiple locations and large employee bases. A food packaging company with plants in Texas and Florida, was facing this challenge. The food packaging company was using a phone answering service where employees would call and leave messages if they were not going to show up, were sick, wanted to take PTO, or had any other issues. While supervisors would check the messages each morning, the solution they were using only showed that employees were missing shifts. It did not provide any additional reasons or insights, and the company had to manually collect data and report on it. Additionally, not all employees had access to UKG ESS (Employee Self Service) for scheduling, which meant that most of the employees were unable to request changes to their current schedules. 

Fortunately, the food packaging company found a solution to solve this issue. This blog will explore how the integration of these two systems helped the food packaging company maximize employee productivity and streamline their processes.

The Solution

By integrating UKG and Shift Confirmation, the food packaging company was able to address their challenges and improve their workforce management processes. Here are some of the benefits they experienced:

Automated Shift Confirmation

Shift Confirmation offers an automated shift confirmation feature that allows employees to confirm their availability for upcoming shifts. This feature eliminates the need for phone calls and manual data collection, saving time and reducing the potential for errors. 

Improved Data Collection and Reporting

By integrating Shift Confirmation with UKG, the food packaging company was able to improve their data collection and reporting processes. Shift Confirmation provides valuable insights into employee behavior, such as attendance and time-off requests. This data can be used to identify trends and make informed decisions about workforce management.

Increased Employee Engagement

Shift Confirmation’s self-service portal feature increases employee engagement by giving them more control over their work lives. It also reduces the administrative burden on supervisors, allowing them to focus on more strategic tasks.


Managing last-minute absences can be challenging, but with the right tools, it doesn’t have to be. CloudApper Shift Confirmation is a valuable solution for companies that struggle with managing employee attendance and last-minute absences. With its AI-powered capabilities, it enables supervisors to identify problematic attendance patterns and take action before last-minute absences occur. Companies can benefit from a streamlined process, reduced stress and financial loss, and greater visibility into employee attendance patterns, making it a worthwhile investment for any organization.