Delaware-Based Retail Giant Achieves 95% Timekeeping Accuracy with CloudApper AI TimeClock for UKG

Managing thousands of employees across hundreds of retail stores is no small task — especially when it comes to employee timekeeping. That was the reality for a Delaware-based retail giant operating throughout the U.S. The company needed an easier, more accurate way to track when employees clocked in and out. They already used UKG Pro WFM (Dimensions) for workforce management, but they wanted something that could make time capture simpler and more reliable.

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For more information on CloudApper AI TimeClock for UKG visit our page here.

That’s when they turned to CloudApper AI TimeClock for UKG, an iPad-based system that transformed how they handled employee time tracking.

The Challenge: Managing Thousands of Employee Punches Across States

Before switching to CloudApper, the company struggled with messy employee time capture data. Different locations used different setups, and errors were common. Employees sometimes forgot to punch in, duplicate entries appeared, and reconciling data took hours.

The company already used UKG Pro WFM (formerly UKG Dimensions) for workforce management, but it needed a cost-effective employee time tracking system that worked with its existing UKG setup and devices already deployed across locations. They wanted something simple, centralized, and highly accurate.

The Solution: CloudApper’s iPad Time Clock for UKG

After learning about CloudApper’s AI TimeClock, the company quickly saw the potential. The solution works on any iPad, Android tablet, or Windows device — no special hardware required.

Once installed on their existing iPads, the AI TimeClock for UKG became the new go-to tool for employees to clock in and out. Here’s how it works:

An employee walks in, taps “Submit Punch,” and verifies their identity using face recognition. The clock captures the time instantly and sends it directly to UKG Pro WFM. No manual uploads, no missing data — just clean, real-time employee timekeeping.

Within days, every location was running smoothly, and the results started showing up immediately.

How It Works: Simple, Fast, and Accurate

The CloudApper AI TimeClock runs on any off-the-shelf tablet—iPads, Android, or Windows devices. Once installed and connected to UKG, the workflow is simple:

1. Employee arrives at the store and opens the CloudApper AI TimeClock app.

2. Face recognition confirms their identity within seconds.

3. The clock-in/out data is instantly recorded and synced to UKG Pro WFM.

4. Managers can view the punches, approve them, and run reports—all within UKG.

This process eliminates manual entries and minimizes errors. It also ensures compliance, as every punch is verified by the employee’s face rather than a shared PIN or card.

Results at a Glance

The transformation was immediate and measurable. Here’s how operations improved after adopting CloudApper AI TimeClock for UKG:

Why This Matters for UKG Customers

What makes CloudApper stand out is how naturally it fits into the UKG ecosystem. It doesn’t replace what UKG does — it enhances it.

Here’s what the retail giant liked most:

• Simple Integration: The AI TimeClock connects directly with UKG Pro WFM for smooth data transfer.

• Flexible Setup: Works with any tablet, so no need for expensive new hardware.

• Multiple Time Capture Options: Employees can clock in with face ID, PIN, QR, or barcode.

• Custom Workflows: Add confirmations for meal breaks or safety checks during punches.

• Centralized Visibility: HR and payroll teams can view attendance data across every store from one dashboard.

These improvements didn’t just make life easier for the HR team — they also made things faster and fairer for employees. Everyone knows their hours are being tracked accurately, and managers can focus on people instead of paperwork.

Conclusion: Simplify Timekeeping With CloudApper

This case study shows how one company turned a constant headache into a streamlined, reliable process with CloudApper AI TimeClock for UKG. By improving employee timekeeping, automating employee time capture, and ensuring time tracking accuracy, they built a system that saves time, cuts costs, and boosts confidence in payroll data.

If your organization struggles with tracking time or managing attendance data, CloudApper’s AI TimeClock might be exactly what you need to simplify the process and get accurate results every single day.

Disclaimer: Due to privacy reasons, the identity of the person or company cannot be revealed.