After merging with two other credit unions, one team was stuck juggling different HR systems, including UKG. Things got messy fast. Instead of rushing into a full system overhaul, they used CloudApper hrPad to simplify everything, keep their teams aligned, and make HR way easier to deal with.
Table of Contents
Mergers are a big move but behind the scenes, they often bring chaos, especially when it comes to HR. That’s what happened to a credit union after merging with two others. Each brought its own tech stack. One used UKG. Another was running a different HCM.
For more information on CloudApper hrPad for UKG visit our page here.
HR teams suddenly had to manage staff across multiple systems. Employees didn’t know where to clock in or how to request time off. Tasks like time tracking and self-service became confusing. Support requests started piling up.
This isn’t just one credit union’s story. It’s a growing issue tied to HR systems across credit unions, especially during mergers and transitions.
When Systems Collide, Confusion Follows
One group was still using UKG. Others had moved on. Each platform had different logins, rules, and workflows. Employees were stuck guessing what to do. HR teams juggled two systems daily, just to keep up.
“The most dangerous point in any HCM migration is the transition period—where you’re technically running two systems but trying to present one unified experience to employees. Without a consistent front-end, the risks to data quality, compliance, and morale are significant.”
— Lena Patel, HR Technology Analyst
They didn’t want to rush a full migration. But the dual-system chaos had to end.
The Fix: One Interface That Works With UKG
The credit union deployed CloudApper hrPad, an AI-powered tablet that acts as a unified front end. It didn’t replace UKG or the other system. It just made both easier to use.
Employees could now clock in, view schedules, submit PTO requests, and even access HR help—all through a simple kiosk. The back-end system didn’t matter anymore. hrPad routed everything where it needed to go.
Mounted on walls or desks, hrPad kiosks used facial recognition, QR codes, or PINs for secure access. The interface stayed consistent, no matter what platform was running underneath.
“Tools like hrPad are game-changers in transitional environments. They don’t just connect systems—they smooth over the rough edges in the employee experience, which is where adoption really happens.”
— Karen McGill, Workforce Transformation Consultant
The Outcome: Simple for Staff, Smarter for HR
The shift was immediate. Employees stopped asking which system to use—they just used hrPad. HR stopped switching between UKG and the new platform for routine tasks.
The built-in AI assistant answered questions 24/7, reducing HR support tickets. Managers pushed policy updates, collected feedback, and tracked acknowledgments from the same device.
Everything became easier to manage—even while running two systems in parallel.
Why It Works: Making HR Systems Work Together
This wasn’t about ditching UKG or speeding up migration. It was about giving people one tool that worked across systems.
For credit unions dealing with growth, tech transitions, or mergers, this approach matters. HR systems across credit unions don’t need to be replaced—they need to work together.
With CloudApper hrPad, that’s exactly what happened. It helped one team simplify their operations, unify their workforce experience, and move forward without breaking what was already in place.
HR systems across credit unions don’t have to create friction. With the right interface, they can become a strength.
