How Glenview Medical Used hrPad Customization to Solve Multi-Union and Attestation Gaps in UKG

At Glenview Regional Medical Center, HR Director Sandra Lowe found herself dealing with the same crisis every payroll cycle—missed punches, inconsistent attestation records, and constant frustrations from union leaders. Despite using UKG as their core HCM platform, Sandra knew something was missing. Multi-Union and Attestation Gaps in UKG were creating operational inefficiencies, and these Multi-Union and Attestation Gaps in UKG were putting payroll accuracy and compliance at risk.

“We had the foundation with UKG, but frontline realities were slipping through the cracks,” she said. “Our nurses, janitorial teams, and dietary staff belong to different unions. Each had different attestation requirements. We couldn’t keep up.”

The Tipping Point: Compliance at Risk

The turning point came during a quarterly compliance review. Sandra’s team had to produce break attestations for a sample of shifts across three departments. The results were incomplete. Attestation data was missing or outdated in multiple cases.

“That was our wake-up call,” Sandra admitted. “Our UKG setup couldn’t handle the granularity required for multi-union attestation.”

Introducing CloudApper hrPad: The Missing Piece

After consulting with peers at other hospital systems, Sandra discovered CloudApper hrPad. It wasn’t a replacement for UKG—it was a complement.

“We didn’t want to start over—we just needed a smarter layer on top of what we already had,” she explained.

CloudApper hrPad allowed Glenview to:

• Deploy union-specific attestation prompts right at the punch-in/out kiosk
• Customize workflows for different roles and departments
• Log digital responses in real time and sync them back into UKG

Real Impact on Frontline Teams

Nurses now complete attestation forms in under five seconds from mobile kiosks. Dietary staff who were often overlooked in policy rollouts are now fully compliant. And the janitorial teams appreciate having a process that respects their unique schedules.

“What really impressed us was how hrPad blended into daily operations,” said Sandra. “We didn’t need to retrain staff or change our infrastructure.”

From Audit Stress to Audit Ready

Three months later, Glenview faced another audit—but this time, the results were different.

“The auditor asked for break compliance records, and we had everything instantly,” Sandra recalled. “Complete logs, with attestation signatures and timestamps—sorted by union. We passed without a single flag.”

More Than Compliance: Culture Shift

Beyond the numbers, Sandra noted a cultural shift. Employees trust the system more. They know their time—and union rights—are being respected.

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“That’s the part I didn’t expect,” she said. “CloudApper hrPad didn’t just fix a workflow issue. It restored confidence.”

Conclusion: A Smarter UKG Experience

For Glenview, CloudApper hrPad transformed UKG from a capable HCM system into a responsive, union-aware timekeeping solution.

“We thought we needed a new system,” Sandra said. “Turns out, we just needed hrPad.”

The Takeaway

Glenview’s story isn’t about technology. It’s about finding the right HR partner one that understands the real-world complexity of multi-union workforces.

With CloudApper hrPad, Glenview didn’t abandon UKG. They enhanced it — turning a ticking compliance time bomb into a reliable, trustworthy system.