How hrPad Helped Solve a UKG Visibility Challenge: A Story from the Frontline

Amara Patel had recently been promoted to Chief of Staff at one of the largest auto repair networks in the United States. The company had grown rapidly, now operating across fifteen states with over four thousand employees.

Amara’s background was in field operations, where she had managed regional teams for years. During that time, she became very familiar with the company’s UKG Pro and UKG Dimensions platforms, which powered everything from workforce management to payroll to employee engagement.

But her new role came with new expectations.

One of her first tasks from the CEO was to deliver weekly company-wide HR dashboards covering headcount, turnover, PTO trends, and compliance risk areas.

Confident in her UKG expertise, Amara logged into UKG Pro Analytics and opened the company’s standard reports.

The problem was immediate.

Instead of company-wide data, every dashboard was limited to Amara’s old region. Despite her new corporate role, her user profile still held the Manager (Constrained) security configuration tied to her former regional team.

UKG’s security model was doing exactly what it was designed to do: protect sensitive data through role-based access. But in this case, it was also blocking Amara from seeing the bigger picture she needed to do her job.

Amara reached out to the HRIS team for help. They explained the situation clearly.

In UKG Pro and Dimensions, when a user holds multiple security roles, the system defaults to the most restrictive view when running reports.

To give her full access, they would need to build a custom corporate profile or proxy user. This would take time, involve testing, and possibly impact other downstream workflows.

Meanwhile, the CEO wanted weekly dashboards by the end of the month.

During a conversation with the Workforce Innovation Lead, Amara learned that the company had recently rolled out hrPad across its sites.

In fact, the Classic Collision case study had already shown how hrPad could be used to streamline HR self-service and compliance tracking for frontline teams.

Amara asked a simple question.

Could hrPad be used to surface corporate-level HR dashboards as well?

The answer was yes.

Here is how it worked.

Because hrPad integrates with UKG Pro and UKG Dimensions via APIs and EIBs, it can receive aggregated HR data from the core system. Once the data is staged, it can be presented on custom dashboards inside hrPad, independent of the user’s UKG security constraints.

In other words, Amara could access full company dashboards through hrPad, without having to change her UKG role.

Here is the simplified flow the team used:

Within two weeks, Amara had a dedicated Executive Dashboard available on her tablet.

It included total headcount, attrition trends, PTO balances, and compliance risk indicators.

The dashboard also included pulse survey results from hrPad’s clock-in/out surveys, giving an additional layer of real-time frontline sentiment — a practice inspired by other hrPad customers such as FACE Amusement and Applegreen, both of whom used hrPad to complement their UKG data with daily well-being insights.

At the next CEO meeting, Amara was able to present the full picture — on time, with confidence, and without waiting weeks for IT to rebuild UKG security profiles.

The CEO was impressed. The HR leadership team quickly adopted the same hrPad dashboard model for other executive sponsors and regional directors.

Conclusion

UKG platforms provide excellent role-based security — a necessary foundation for data privacy and compliance.

But as companies grow, roles become more blended. Leaders wear multiple hats. Executive assistants support CEOs. Regional managers move to corporate roles.

When UKG security constraints block visibility, hrPad provides an elegant, integrated solution.

By combining UKG Pro and Dimensions with hrPad dashboards and pulse feedback, companies like Classic Collision, FACE Amusement, and Applegreen are creating more dynamic, connected HR experiences — from the executive suite to the frontline.

For Amara and her team, it was the difference between visibility walls and visibility wins.

And in today’s fast-moving workplace, that makes all the difference.