In today’s ever-changing workplace, flexibility is critical. Whether you need to request coverage for your assigned shift or swap shifts with a colleague, UKG offers a simple procedure that enables employees to manage their schedules efficiently. In this blog, we’ll look at how to request a shift change, allowing you to manage your work-life balance. Let’s learn how to easily request coverage or initiate shift swaps within your UKG platform.

Understanding Shift Change Requests:

Employees can request alterations to their schedules through shift change requests, including switching shifts with a peer or requesting for coverage for their assigned shift. Depending on how your business has been configured, employees can rearrange their schedules to fit their requirements better.

Submitting a Shift Swap or Coverage Request:

The process for submitting Shift Swap Requests and Coverage Requests is straightforward within the UKG platform. Here’s how to do it:

Step 1: Navigate to Your Schedule

  1. Access the Schedule section by clicking Menu > My Info > My Schedule > Schedule.
  2. Adjust the date range settings to display the relevant shift dates.

Step 2: Initiate the Shift Change Request

  1. Locate the shift for which you want to request a change.
  2. Select the Shift Change Request icon associated with the shift.

Step 3: Choose the Type of Request

  1. Within the Shift Change Request window, select either the Shift Swap tab or the Coverage Request tab, depending on the type of request you want to make.

Step 4: Provide Details

  1. If it’s a Shift Swap request, choose the shift(s) of the peer(s) you’re willing to swap with.
  2. If it’s a Coverage Request, select the peer(s) you want to give the option to cover your shift.

Step 5: Submit Your Request

  1. Once you’ve provided the necessary details, click Submit.
  2. Your request will be sent to the peer(s) and possibly to the manager for approval.
  3. The change will be reflected in the schedule view upon approval from all parties.


By following these simple steps, you can easily submit shift change requests within your UKG platform, facilitating seamless communication and coordination with your colleagues and managers. Whether you’re seeking flexibility to accommodate personal commitments or adjusting your schedule for better work-life balance, UKG empowers you to take control of your schedule. Stay tuned for more tips and insights on optimizing your workforce management experience with UKG. Ready to embrace flexibility? Start submitting your shift change requests today and unlock the power of balanced scheduling!