When you’re running a large BPO with thousands of employees across multiple shifts, tracking work hours accurately goes far beyond payroll—it affects client billing, compliance, and employee trust. An NY-based BPO using UKG Pro learned this the hard way. They were dealing with mismatched records, payroll errors, compliance risks, and frequent employee disputes that slowed everything down. What they needed was a biometric time clock for UKG that could deliver accurate data directly into their system. That’s when they turned to CloudApper AI TimeClock for UKG—and it changed the way they handled attendance.

For more information on CloudApper AI TimeClock for UKG visit our page here.

TL;DR

  • The Problem: The BPO struggled with mismatched records, payroll errors, compliance risks, and frequent employee disputes over hours worked.

  • The Solution: CloudApper’s biometric time clock for UKG Pro, running on iPads, using spoofing-proof facial recognition and real-time data sync.

  • Key Feature: Weekly e-signature attestation so employees can review and confirm their punch records, reducing disputes.

  • The Results: 100% punch accuracy, 70% fewer payroll adjustments, and 80% less HR time spent on attendance disputes.

  • The Benefit: Transparent, scalable, and affordable time tracking that builds client trust and employee confidence.

The Challenges This BPO Faced

For the NY-based BPO, tracking employee work hours accurately had become a constant struggle. Here’s what they were dealing with:

  • Mismatched Records: Client billing didn’t always line up with the hours employees logged, creating friction and forcing managers to spend extra time reconciling data.

  • Payroll Errors: Inaccuracies in attendance led to frequent payroll adjustments, which not only slowed down HR teams but also frustrated employees waiting for corrections.

  • Compliance Risks: With strict wage and labor laws, even small mistakes in hour tracking exposed the company to potential penalties and compliance issues.

  • Employee Disputes: Workers often questioned whether their hours were recorded correctly, leading to disputes that took time and attention away from other priorities.

The leadership team knew they couldn’t keep relying on outdated tools and manual processes. They needed a solution that would deliver accurate, real-time data and integrate seamlessly with UKG Pro.

How CloudApper’s Biometric Time Clock for UKG Solved the Problem

The BPO deployed CloudApper’s biometric time clock for UKG on the iPads they already had across all office entry points. Each employee was enrolled once, and from there, the process was simple and reliable.

Accurate Work Hour Tracking with CloudApper AI TimeClock and UKG

Spoofing-Proof Face Recognition

Employees clock in and out by scanning their faces. The biometric time clock for UKG uses spoofing-proof facial recognition, ensuring only the right person can punch in—no photos, no tricks, just real verification.

Real-Time Data Sync with UKG Pro

As soon as a punch is recorded, the biometric time clock for UKG instantly syncs the data with UKG Pro. Payroll and billing teams always work with accurate, up-to-date information.

Weekly E-Signature Attestation

At the end of the week, when employees punch out, the biometric time clock for UKG shows them their full week’s attendance data. They then provide an e-signature to confirm accuracy, preventing disputes before they even happen.

 Want to see this process in action?

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Why Accuracy Matters So Much

For BPOs, precise time tracking isn’t just a nice-to-have—it’s essential.

  • Payroll Accuracy: Employees want to know they’re being paid for every minute they work, no more, no less.

  • Client Trust: Accurate work hour data builds credibility with clients who are billed based on hours worked.

  • Compliance: Local labor laws demand clear records—CloudApper’s biometric time clock for UKG helps keep the organization safe.

  • Reduced Admin Work: HR and payroll teams don’t waste time on disputes or manual corrections.

The Results: Work Hours You Can Count On

Results after using biometric time clock

Within just a few months of implementing CloudApper’s biometric time clock for UKG, the BPO saw major improvements:

  • 100% Accuracy
    Every punch was tied to a verified face scan, eliminating guesswork and ensuring precise hour tracking.

  • Payroll Adjustments Reduced by 70%
    Errors that used to creep in were caught before they reached payroll, saving time and reducing frustration.

  • HR Time Freed Up
    Attendance-related disputes dropped by 80%, allowing HR to focus on employee engagement and other important tasks.

  • Employee Satisfaction Improved
    Workers appreciated being able to see their weekly punch records and confirm accuracy, building trust in the system.

For the BPO, this wasn’t just a new tool—it was a way to create a reliable, transparent system that everyone could trust.

Benefits of Using a Biometric Time Clock for UKG

This success story highlights what accurate time tracking can bring to any large BPO operation:

  1. Transparency: Everyone sees the same data—employees, managers, and payroll teams.

  2. Efficiency: Automated syncing and attestation prevent time-consuming disputes.

  3. Scalability: Works across multiple shifts and thousands of employees without breaking down.

  4. Affordability: Runs on iPads the company already owned—no expensive hardware required.

Conclusion: A Smarter Way to Track Hours

Accurate employee work hours are the backbone of BPO operations. For this NY-based company, relying on outdated methods wasn’t just risky—it was costly and inefficient.

By implementing CloudApper’s biometric time clock for UKG Pro, they gained accurate, real-time attendance data, improved compliance, and restored trust across their workforce. With spoofing-proof facial recognition, real-time syncing, and weekly e-signatures, the solution gave them transparency and peace of mind.

Ready to improve accuracy and simplify employee work hour tracking?

👉Schedule a Demo 

Frequently Asked Questions

  1. What is a biometric time clock for UKG?

    It’s a time-tracking solution that verifies employees with biometrics—like spoofing-proof facial recognition—and sends accurate punch data directly to UKG Pro for payroll and reporting.

  2. How does CloudApper’s biometric time clock for UKG improve accuracy?

    Employees clock in/out with facial recognition, preventing mistaken or proxy punches. Each punch is time-stamped and synced to UKG Pro in real time, ensuring clean, trustworthy records.

  3. Can employees review and confirm their hours?

    Yes. At week’s end, the TimeClock displays each employee’s punch history and prompts an e-signature attestation, reducing disputes and catching issues before payroll runs.

  4. Does it work with existing iPads and UKG Pro?

    Yes. CloudApper runs on standard iPads and integrates with UKG Pro, so setup is quick, hardware costs stay low, and data flows automatically to payroll and reports.

  5. What results can BPOs expect?

    Typical outcomes include near 100% punch accuracy, fewer payroll adjustments, fewer attendance disputes, and time saved for HR—leading to better employee trust and client confidence.