Missing or wrong punches are common, but fixing them shouldn’t slow payroll. This article shows how to raise a change request in UKG Ready using a clear workflow with CloudApper AI TimeClock that keeps timecards accurate and approvals fast.
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If you use UKG Ready, you already know that unexpected issues happen during time tracking. Employees sometimes forget to punch in after arriving, enter incorrect break times, or face technical issues during clock-in/out. Over the years of helping UKG users streamline their workforce management, I’ve seen that these are the most common reasons behind clock-in/out change requests. That’s why many teams now use CloudApper AI TimeClock to simplify and guide clock-in/out adjustments while integrating smoothly with UKG Ready.
For more information on CloudApper AI TimeClock for UKG visit our page here.
TL;DR:
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Most clock-in/out corrections come from missed punches, technical issues, or incorrect break entries.
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Employees often rely on emails or verbal requests, which delay approvals and create payroll edits later.
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CloudApper AI TimeClock lets employees request changes directly from the kiosk using Face ID.
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Managers receive real-time SMS/email alerts and approve with one click.
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Approved corrections sync into UKG Ready automatically, keeping payroll accurate and stress-free.
Why Clock-In/Out Time Changes Are Needed
From what I’ve observed, these issues usually come from everyday situations — not errors in judgment but gaps in process:
| Common Reason | What Actually Happens |
|---|---|
| Forgot to punch in | Employee starts working but misses clock-in |
| Technical issue | Network/device problem during punch |
| Incorrect break entry | Lunch/break punches recorded wrong |
Without a structured path to request corrections, employees rely on emails, sticky notes, or verbal conversations. That leads to unclear explanations, delayed approvals, and timecard edits at the very end of payroll week. The goal isn’t to change how people work — it’s to give them a guided way to submit corrections without creating new work for HR.
That’s why having a simple and traceable workflow matters. When employees follow a clear process, approvals become faster, records stay clean, and payroll doesn’t have to hunt for missing data.
How to Submit a Change Request in UKG Ready with CloudApper AI TimeClock
This is how time change requests are handled in real UKG environments with CloudApper AI TimeClock:
1. Employee taps “Change Punch Time” on the tablet
No searching through menus. The option is right there at the kiosk level, visible only when needed.
2. Face ID verifies identity before any edit is allowed
This ensures the right employee is submitting the request — not a coworker or proxy. It prevents confusion and protects payroll accuracy.
3. Employee enters the corrected punch time
For example: “Forgot to punch in at 8:02 AM — entered 8:17 AM instead.”
The system also allows optional notes if the organization wants extra context.
4. Instant Email/SMS notification goes to the supervisor
Managers don’t need to check a dashboard or hunt through approvals. Requests arrive directly on their phone or inbox.
5. Manager approves or rejects with one click
No meetings, no chasing information. The reasoning is already captured through the request.
6. Approved timestamp syncs automatically with UKG Ready
Once approved, the corrected punch reaches UKG Ready immediately — without HR needing to re-enter data or adjust the timecard manually.
Fixing punch mistakes should not require multiple emails and follow-ups. Let CloudApper guide the process for you.
Why This Flow Works Best for UKG Users
From experience, this workflow solves these problems instantly:
Time Corrections Happen Right When They’re Needed
Most issues come from missed punches when employees start their shift but forget to clock in. Instead of waiting until payroll week or emailing HR, employees can make the correction on the spot. They tap Change Punch Time, scan their face for identity verification, and enter the correct time. This prevents confusion later and keeps timecards accurate from the start.
Every Request Is Tracked to the Right Employee
When edits happen through emails or verbal requests, HR usually wastes time asking who made the correction. With CloudApper AI TimeClock, Face ID is required before any change request is submitted, so every edit is traceable. No disputes. No second guessing. Just a clean audit trail that keeps HR confident and employees accountable.
Managers Don’t Need to Search for Pending Requests
Approval delays are common when supervisors aren’t aware of pending requests. That’s why CloudApper sends automatic SMS and email alerts to the correct supervisor the moment a request is submitted. Managers don’t need to log in and search. They only act when needed, and the process keeps moving without reminders or follow-ups.
Payroll Doesn’t Get Stuck With Last-Minute Fixes
I’ve seen many UKG users spend hours fixing punch errors right before payroll submission. This usually happens when corrections pile up or lack context. With CloudApper AI TimeClock, approved changes sync with UKG Ready in real time – long before payroll week. HR sees clean timecards, approvals are already documented, and payroll moves faster with fewer edits.
What HR Teams Tell Us After Using It
After deploying this workflow across different UKG Ready environments, HR teams often report the same outcomes:
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Fewer manual timecard edits at the end of the week
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Employees become more responsible with their punches
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Managers approve faster because they only see what needs action
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HR finally has a clear audit trail for every correction
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Time tracking stops being a daily interruption
Final Thoughts
From my experience working with UKG users, timecard issues are not caused by carelessness but by unclear processes. Employees just need guidance. CloudApper AI TimeClock helps UKG Ready users handle change requests quickly and cleanly so that errors don’t pile up before payroll.
If your team often fixes punches manually, the process is not broken. It just needs structure.
If your team is still correcting punches at payroll time, your process just needs structure—not a new system.
Frequently Asked Questions
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Why do employees request clock-in/out time changes?
Most requests happen because employees forget to punch in, face technical issues during clock-in/out, or enter a break time incorrectly. These are common day-to-day scenarios—not carelessness. -
How do employees submit a time correction using CloudApper AI TimeClock?
Employees tap “Change Punch Time” on the tablet, verify identity through Face ID, enter the correct time, and submit. A notification is then sent to the supervisor for approval. -
Does CloudApper AI TimeClock integrate with UKG Ready?
Yes. Once a manager approves the request, the updated punch time is synced with UKG Ready automatically, keeping payroll accurate without manual adjustments. -
How do managers receive change requests?
Managers are notified instantly via email or SMS. They can approve or reject the request with a single click—no need to check dashboards or chase follow-ups. -
How does this workflow help HR teams?
It reduces manual timecard edits, creates a clear audit trail, speeds up payroll preparation, and gives employees a structured way to request corrections without relying on emails or verbal communication.
