A major US hospitality provider revolutionized their shift management with CloudApper’s UKG/Kronos Time Clock solution, reducing missed shifts by 60% and enhancing operational efficiency through automation and AI.
For a major hospitality provider in the US, managing the schedules of nearly 500 employees was becoming an overwhelming task. The company faced constant challenges with ensuring all shifts were adequately covered, leading to operational inefficiencies and employee dissatisfaction. Then, CloudApper’s UKG/Kronos Time Clock solution solved shift chaos for hospitality workers.
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Key Takeaway
- Automated Shift Notifications: Automated notifications ensure employees are aware of their shifts an hour before they start, reducing missed shifts.
- Natural Language Processing (NLP): NLP interprets varied employee responses, ensuring accurate shift confirmations and reallocations.
- Work Rule Compliance: Automated management of different shift rules and cost centers ensures compliance and accuracy.
- Enhanced Operational Efficiency: Streamlined processes improve overall operational efficiency and employee satisfaction.
The Challenge
The hospitality industry is known for its dynamic and often unpredictable work environment. This company was no exception. Employees frequently missed their shifts due to forgotten schedules or last-minute changes, creating chaos for managers trying to maintain smooth operations. The manual processes for notifying and confirming shifts could have been more effective, and the additional complexity of different work rules for various shifts and cost centers only compounded the problem.
The Game-Changing Solution
Recognizing the need for a more efficient system, the company turned to CloudApper AI TimeClock integrated with UKG/Kronos. This solution promised to streamline shift management through automation and AI. The system began by automating the process of sending shift notifications. An hour before their shift, employees would receive a notification asking them to confirm their attendance. If they responded affirmatively, their shift was secured. If not, the system would promptly notify other employees with the same job code about the available shift.
Since implementing CloudApper AI TimeClock integrated with UKG/Kronos, our shift management has become seamless. The automated notifications and NLP capabilities have drastically reduced missed shifts and improved overall efficiency.”
— Chief Human Resource Officer, with over 10 years of experience in the hospitality industry.*
To handle various employee responses, the system utilized Natural Language Processing (NLP), which allowed it to understand responses beyond a simple ‘yes’ or ‘no.’ For instance, if an employee texted, “I have to go to the hospital,” the system would interpret this as an inability to attend the shift and automatically notify other potential replacements. Additionally, CloudApper AI TimeClock managed the complex rules associated with different shifts and cost centers, ensuring that employees were always compliant with the specific requirements of their assigned shifts, whether it involved night shifts, day shifts, or transfers between cost centers.
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The Transformation
The implementation of CloudApper AI TimeClock brought about a significant transformation. The chaotic and inefficient manual shift management processes were replaced with a streamlined, automated system. Employees felt more engaged and informed about their schedules, reducing the instances of missed shifts. Managers, relieved of the constant stress of shift confirmations and reallocations, could now focus on more strategic tasks.
90% of shift workers feeling they contribute to their organization’s success.
The company saw a drastic improvement in operational efficiency. The automated notifications and confirmations ensured that shifts were always covered, reducing the workload on overburdened staff and maintaining high service standards. The accurate time tracking and rule compliance further enhanced payroll accuracy and regulatory adherence.
Conclusion
CloudApper AI TimeClock, integrated with UKG/Kronos, solved the shifting chaos for this major hospitality provider. By automating shift notifications, utilizing NLP for nuanced responses, and ensuring compliance with work rules, the company achieved a new level of efficiency and employee satisfaction. This innovative approach to workforce management has set a benchmark in the hospitality industry, showcasing the power of AI and automation in solving complex operational challenges. Contact us to learn more.
*Disclaimer: Due to privacy reasons, the identity of the person or company cannot be revealed.
