Manager Requests in UKG play a crucial role in workforce operations, enabling actions like promotions, transfers, and bonus submissions. However, many organizations—especially those that went live years ago—still rely on external platforms like ServiceNow to manage these tasks. While helpful at the time, these disconnected workflows are no longer ideal. As teams seek to centralize and simplify processes, many are revisiting how Manager Requests in UKG are handled. The challenge is finding a solution that reduces data entry, supports smart form filtering, and works seamlessly with UKG’s ecosystem. CloudApper hrPad offers exactly that—not as a replacement, but as a flexible extension that enhances the experience.

The Challenge: Too Many Fields, Too Much Repetition

Managers using PA often find themselves overwhelmed by long, complicated forms. Even worse, after submitting a promotion or transfer request, they must re-enter the same data into UKG manually, making the process inefficient and error-prone.

MSS offers a cleaner interface, but lacks deeper customization options—like hiding irrelevant bonus reasons from choice lists or applying dynamic field filtering based on user role or department.

While these challenges are manageable on a small scale, they quickly become pain points in large or distributed organizations where hundreds of manager-led requests are submitted weekly.

How CloudApper hrPad Enhances UKG Without Replacing It

CloudApper hrPad is a tablet-based, no-code self-service solution that integrates seamlessly with UKG. Rather than replacing MSS or PA, it sits alongside them—adding the flexibility and control managers need to submit accurate, streamlined requests.

Here’s how it directly addresses the key pain points:

  • Smarter Form Design: With hrPad, you can build request forms for promotions, transfers, bonuses, and more, tailored to each department or location. If a manager only needs to choose from 5 bonus types, that’s all they’ll see.
  • Dynamic Filtering: Dropdown fields can be filtered in real time based on predefined rules. For example, bonus reason options can vary by location or employee level—something that’s difficult to achieve with out-of-the-box PA configuration.
  • Pre-Populated Fields: hrPad can pull employee data directly from UKG to auto-fill key parts of a form. This eliminates redundant entry and improves data accuracy.
  • Integrated Workflows: Once a manager submits a request, the information can be routed through a customized approval process and automatically written back into UKG. No re-entry required.
  • Cleaner Experience: Long, static forms are replaced with role-aware interfaces that expand or contract based on what the manager selects—making the experience faster and more intuitive.

Real-World Use Case: Replacing ServiceNow Workflows

One enterprise HR team implemented UKG more than a decade ago and has used ServiceNow for manager requests ever since. Over time, they realized that the disconnected nature of their system—collecting data in ServiceNow and then manually entering it into UKG—was inefficient and introduced too many opportunities for errors.

After deploying hrPad, they were able to retire those ServiceNow-based forms. Now, their managers log requests through a single, touch-friendly interface that automatically fills in employee data, restricts dropdown options to relevant choices, and syncs everything with UKG. What used to take multiple steps is now completed in one clean process—with far less training or back-end effort required.

The Bigger Picture: Empowering Managers Without Overwhelming Them

Managers want to focus on their teams—not navigating complicated systems. With hrPad, you empower them to complete HR actions confidently and accurately without needing to understand every data point or form rule behind the scenes.

By giving them a user experience tailored to their needs, you also reduce support requests, eliminate data entry errors, and free up your HR team to focus on higher-value tasks.

Charting a Path Forward

UKG provides a strong foundation for managing workforce operations. But when it comes to simplifying manager requests, CloudApper hrPad fills the customization gap—making form entry smarter, faster, and more efficient. By enhancing (not replacing) MSS and PA, hrPad gives organizations a practical way to modernize legacy workflows, eliminate redundant data entry, and deliver a more user-friendly experience across the board.