When Megan, an HR Director at a national logistics firm, stepped into her role, one of her first challenges was surprisingly mundane: employees couldn’t see their PTO balances. This issue quickly exposed deeper External PTO Balance Display Challenges in UKG, especially for teams using external time and attendance systems. Despite accurate data in their third-party solution, Megan’s team was stuck with the typical External PTO Balance Display Challenges in UKG—limited visibility, confusing sync requirements, and rising support requests.

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The company had recently upgraded to UKG for workforce management, but they still relied on a separate, best-in-class time and attendance system to calculate PTO. Every two weeks, Megan’s team received perfectly accurate balance files from their external system. But there was no straightforward way to display those numbers inside UKG without rebuilding every single accrual entry. Employees kept asking, “Why does UKG show nothing?” and “Can’t I just see my hours without logging a ticket?”

Megan raised the issue with their UKG consultants. The answer? UKG needed detailed transaction history to display balances—period-by-period accruals, time off taken, all synced into the platform. “It felt like we were being asked to redo our entire PTO logic just to show a number,” she said.

That’s when Megan found CloudApper hrPad.

A New Approach with Kiosk Simplicity

Instead of pushing data uphill into UKG’s backend, Megan’s team deployed hrPad kiosks in breakrooms and near timeclocks. Each kiosk pulled the latest PTO totals directly from the external system and displayed them in a clean, employee-friendly interface. No recalculations. No transactions. Just clarity.

“Within two days, the calls stopped,” Megan recalled. “People saw their balances where they clocked in, and we didn’t have to change a single rule in UKG.”

A Win for HR, IT, and Employees

  • HR saved weeks of configuration and avoided duplicating PTO rules.
  • IT no longer had to build a complex integration layer.
  • Employees finally had real-time visibility—without confusion.

The solution wasn’t just technical—it changed how Megan’s team viewed technology itself. Instead of forcing core systems to solve every problem, they used hrPad to bridge the experience gap.

From Friction to Flexibility

Today, hrPad has become a staple across their organization. In unionized locations, PTO displays reflect site-specific rules. During audits, Megan can pull clear snapshots of what was shown to each employee. And the UKG core system remains untouched—streamlined and focused.

“We’re not just solving for visibility,” Megan said. “We’re showing our teams that technology can work with them, not against them.”

CloudApper hrPad turned a system limitation into an opportunity to lead.

Conclusion

Megan’s story isn’t unique—many HR leaders across industries face the same integration and visibility struggles when it comes to presenting accurate, externally calculated PTO data inside UKG. CloudApper hrPad offers a practical, scalable solution that doesn’t require reconfiguring your HCM core. Instead, it puts real-time data exactly where employees need it—at their fingertips.