“People don’t leave jobs—they leave systems that make their work harder.”

In today’s workplaces, employee experience isn’t just a feel-good initiative—it’s a measurable driver of retention, productivity, and satisfaction. According to a recent Gartner report, 82% of employees say they want tools that allow them to handle simple HR tasks without involving HR staff. Yet, many organizations still rely on outdated methods that delay responses, increase confusion, and eat into valuable time.

That’s where UKG HR Service Delivery makes a real difference. By combining UKG’s trusted platform with a flexible, AI-powered self-service solution, organizations can streamline HR processes while giving employees more control over their work experience.

Self-Service Isn’t a Perk—It’s a Necessity

Let’s say an employee wants to check their PTO balance, update their contact info, or swap a shift. These shouldn’t require emails, waiting in queues, or follow-up reminders. With hrPad, these tasks become simple actions employees can perform on any device—whether it’s a tablet at the workplace or their smartphone at home.

Solution like CloudApper hrPad, integrated with UKG HR Service Delivery, empowers employees to:

  • Clock in with touchless Face ID
  • Submit PTO and shift swap requests instantly
  • Check schedules and accrual balances
  • Ask HR-related questions and get real-time answers
  • Refer friends for open positions directly from the kiosk

This kind of autonomy doesn’t just reduce HR workloads—it builds trust. When employees don’t have to fight for information, they feel more valued and less frustrated.

What Happens When HR Teams Get Time Back?

In an average organization, HR spends 40% of their time handling routine tasks that could be automated or self-managed. That’s time that could be redirected toward real people problems—like improving onboarding, analyzing turnover trends, or managing compliance audits.

CloudApper hrPad helps shift that burden. Its AI assistant answers repetitive questions, automates attendance tracking, and routes requests to the right people. It also collects custom data—whether it’s for shift notes, tips, attestations, or compliance reporting—then syncs everything directly into UKG.

The result? HR professionals spend less time clicking through files and more time building a better work environment.

Real-Time Data That Works for Everyone

Transparency matters. hrPad provides real-time access to attendance, time-off usage, and HR requests—not just for HR teams, but for employees themselves. This visibility reduces misunderstandings and keeps everyone on the same page.

Let’s take an example: A manufacturing company using hrPad integrated with UKG saw a 50% reduction in payroll discrepancies within the first 3 months. By allowing employees to verify their own hours, flag issues early, and get answers through the kiosk, errors dropped—and trust grew.

Empower Your Employees With UKG HR Service Delivery

Make HR Easier Across All Devices

One of the strongest advantages of CloudApper hrPad is that it works anywhere—on iPads, Android tablets, Windows devices, or even employee smartphones. This flexibility means you don’t need to buy proprietary hardware or change your entire setup.

For frontline employees—like those in retail, healthcare, or logistics—having access to HR tools without needing a desk or laptop is a game changer. And for companies, the ability to turn inexpensive devices into powerful self-service kiosks means major cost savings. In fact, hrPad helps reduce HR operational costs by up to 75% compared to traditional approaches.

Tailored to Your People, Not Just Your Platform

Every workplace is different. What matters in a warehouse might not matter in a call center. That’s why hrPad lets HR teams customize the experience—from the questions asked during clock-in, to the types of requests employees can make, to the mental well-being check-ins tailored for your culture.

This isn’t about technology replacing HR. It’s about giving HR the space to focus on people—not paperwork.

Conclusion: A Smarter Way to Support Your Workforce

UKG HR Service Delivery isn’t just another HR tech tool. It’s a way to empower your employees, streamline your processes, and build a better day-to-day experience for everyone at work.

If your team is still bogged down by avoidable manual tasks or your employees struggle to get timely HR support, it’s time to rethink how your systems are serving your people.

Empower your workforce. Simplify HR operations. Contact us and discover what self-service should really feel like—with CloudApper hrPad for UKG.