Much like the legendary song London Calling, UKG Connect 2025 brought together leaders from across the world to London’s iconic BAFTA building. The event was a testament to the rapid evolution in workforce management and technology. With attendees from various industries, it served as a hub for exchanging ideas, exploring new trends, and discussing strategies for the future of work.

Jennifer Morgan’s Visionary Address

UKG’s CEO, Jennifer Morgan, inaugurated the event by addressing the pressing business challenges faced by clients today. She emphasized UKG’s unwavering dedication to innovation and delivering unparalleled experiences, stating, “We could not be more excited about the direction that we’re headed. We are committed to innovation. We’re committed to providing you the world-class experience you deserve, you deserve nothing but the best, and we want to deliver that for you.” Morgan also highlighted UKG’s robust presence in the EMEA region, with approximately 1,000 employees and 5,000 customers, and shared plans for further expansion. She reiterated UKG’s focus on driving transformation and how technology can help companies create a better workplace experience.

Rahaf Harfoush on AI’s Cultural Integration

Renowned author Rahaf Harfoush delivered a compelling keynote on the intersection of technology and culture, particularly focusing on AI companions. She explored how platforms are offering users AI partners, sometimes even romantic ones, prompting reflections on the evolving relationship between humans and technology. Harfoush emphasized that organizations must consider not only how they integrate AI into business operations but also how it affects employee well-being and engagement. The discussion delved into the ethical implications of AI-driven decision-making and how businesses can leverage emerging technologies responsibly.

Insights from Industry Leaders

The event also featured insights from prominent UKG clients, including representatives from Accenture, Sainsbury’s, Greggs, and Schneider Electric. These organizations shared their experiences and strategies in navigating the dynamic landscape of workforce management, providing attendees with valuable perspectives on leveraging technology to address contemporary challenges. Many of the discussions revolved around how organizations can future-proof their workforce strategies, optimize employee engagement, and enhance operational efficiency through intelligent automation and strategic decision-making. Real-world examples were presented to showcase how UKG solutions help businesses improve workforce planning, compliance, and employee satisfaction.

The Future of Workforce Technology

One of the recurring themes throughout the event was the importance of aligning workforce technology with business objectives. From automation to data-driven decision-making, companies are increasingly looking for ways to streamline processes, reduce administrative burdens, and empower employees. The role of analytics in shaping workforce strategies was a key focus, highlighting how businesses can utilize workforce data to make smarter, more proactive decisions. Attendees also engaged in discussions about fostering a people-centric culture while leveraging the latest technological advancements to drive productivity.

CloudApper at UKG Connect 2025

CloudApper was honored to participate in UKG Connect 2025, represented by our Co-Founder and Chief Growth Officer, Michael Trader. As a long-standing partner of UKG and the recipient of the 2023 UKG Technology Innovator Award, CloudApper continues to empower organizations by expanding the capabilities of UKG solutions through data integration, workflow automation, and customized functionality and AI agents. Our commitment lies in enhancing workforce efficiency and automation, ensuring that businesses maximize their UKG investments. The event provided an excellent opportunity to connect with UKG customers and showcase how CloudApper’s solutions enhance workforce management through customization, automation, and seamless integrations.

As the event concluded, it was evident that UKG Connect 2025 had successfully fostered meaningful discussions, inspired innovation, and strengthened partnerships across the industry. With valuable insights gained and new opportunities explored, attendees left with a deeper understanding of how technology continues to shape the future of workforce management.