Frontline employees play a crucial role in driving organizational success. However, retaining these valuable team members can often be challenging due to complex HR processes and systems. CloudApper’s hrPad presents a solution to this problem. This UKG integrable technology transforms any tablet or iPad into an AI-powered employee engagement solution. With hrPad, organizations can empower their frontline employees, reduce HR stress, and foster a more efficient and engaging work environment.

Problem with Retaining Frontline Employees

Retaining frontline employees presents a unique set of challenges for businesses. These workers, often the first point of contact for customers, play a crucial role in shaping the company’s image and customer relationships. However, they are also the most likely to experience high turnover rates. This is due to various factors, including the often physically demanding nature of their jobs, irregular shift patterns, and a need for more engagement or recognition from management. The high turnover rate disrupts business continuity and productivity, leading to significant costs associated with recruiting, hiring, and onboarding new employees. Furthermore, when these employees leave, they take valuable institutional knowledge about the company’s operations, which can be challenging to replace. This is why businesses must prioritize strategies for retaining frontline workers.

Can Higher Engagement Retain Frontline Employees?

Higher engagement is a crucial factor in retaining frontline employees. Frontline employees, often the first point of contact for customers, play a pivotal role in shaping the customer’s perception of the company. However, these employees often face challenges such as physical distance from the rest of the team, lack of empowerment, stressful work conditions, and burnout. These challenges can lead to low morale and high turnover rates. Companies can improve morale, increase productivity, and reduce turnover by fostering higher engagement. Engaged employees feel valued, are more motivated, and are likelier to stay with the company. They also provide better customer service, which can lead to increased customer loyalty and higher profits. To achieve this, companies must prioritize frontline retention strategies, provide strong leadership, create an inclusive culture, and use quality digital tools to improve information access and communication. CloudApper’s hrPAd for UKG is one such tool. It is a comprehensive solution designed to enhance employee engagement. With its robust features, hrPAd for UKG can help companies connect with their frontline employees, provide them with easy access to crucial company information, and foster a culture of engagement and retention.

How hrPad Assists in Engaging Frontline Employees

Empowering Frontline Workers with Self-Service Capabilities

CloudApper hrPad empowers frontline workers by providing them with self-service capabilities. Employees can view their schedules, request time off, and access their timecards using this user-friendly AI-powered solution. This not only enhances their autonomy but also reduces the workload of HR teams.

Streamlined Time Capture for Fair Pay

The hrPad solution allows employees to clock in and out using face ID, QR codes, barcodes, or NFC. This precise and convenient time tracking ensures accurate record-keeping of employee work hours and breaks, leading to fair pay and increased job satisfaction.

AI-powered HR Assistance for Instant Support

The revolutionary AI assistant in hrPad can respond to employees’ HR queries quickly and accurately. Whether about HR policies or employee perks, the AI assistant provides instant support, making HR services more accessible to frontline workers.

Gathering Employee Feedback for Continuous Improvement

hrPad enables organizations to conduct personalized surveys to collect valuable insights about job satisfaction, employee well-being, and more. This feedback mechanism allows employees to voice their opinions and concerns, fostering a culture of continuous improvement.

Participation in Recruitment

The hrPad solution simplifies candidate searches by enabling existing employees to refer acquaintances, friends, and family members. This reduces the time required to search and identify qualified candidates and makes employees active participants in the recruitment process.

Ensuring Employee Identity Verification for Personalized Services

hrPad provides employees with personalized Employee Self-Service (ESS) after verifying their identities securely using face ID, QR codes, barcodes, or NFC. This ensures employee information is kept private and secure, enhancing their trust in the system.

24/7 AI Assistant 

The hrPad provides a 24/7 AI assistant to support frontline workers. The AI assistant can respond to HR queries quickly and accurately, providing information on HR policies, employee perks, and more. This enhances the employee experience and reduces the stress on HR teams, allowing them to focus on high-impact tasks. 


In conclusion, the retention of frontline employees is crucial for the success of any business. These workers are the backbone of industries and hold valuable insights into the company’s operations. However, with the current trend of The Great Resignation, businesses must prioritize frontline retention strategies, understand the unique needs of these workers, and leverage digital solutions like hrPad. This technology can help create a connected, engaged, and satisfied workforce, leading to higher productivity and profits. So, don’t wait until it’s too late. Get started with CloudApper and empower your frontline workers.