How CloudApper Extends UKG’s Capabilities to Solve Customer Challenges

In this short AI-powered podcast, we break down why CloudApper is trusted by UKG and its customers across all industries. You’ll hear how we extend UKG capabilities with tailored enhancements, seamless integrations, and rapid solution delivery-helping UKG customers get exactly what they need, faster and with less friction.

CloudApper Briefing Document: Enhancing UKG Workforce Management

Date: October 26, 2023 Prepared For: Interested Parties Subject: Review of CloudApper’s Value Proposition for UKG Customers

This briefing document summarizes the key themes and important ideas presented in the provided sources regarding CloudApper and its relationship with UKG workforce management solutions. The central theme is that CloudApper acts as a “custom shop” for UKG, providing tailored enhancements, integrations, and AI-powered capabilities to address the unique and evolving needs of individual organizations.

Main Themes and Important Ideas

  1. UKG as the Core, CloudApper as the Enhancer:

    The core concept positions UKG as a robust and powerful workforce management system (“the car”) handling essential HR, payroll, and timekeeping functions.
    CloudApper is presented as the “custom shop” that enhances, personalizes, and upgrades UKG to fit specific customer requirements.
    “Think of UKG as a high-performance car—it’s a powerful workforce management system that handles the essentials: HR, payroll, and timekeeping… But no single car—or HCM system—fits everyone perfectly. That’s where CloudApper, the custom shop, comes in.”

  2. Addressing the Limitations of Out-of-the-Box Systems:

    The sources consistently emphasize that while UKG is a powerful system, no single out-of-the-box solution can meet every organization’s unique needs or adapt to changing demands.
    “UKG is robust, but no out-of-the-box system can address every organization’s unique needs or evolving demands.”
    CloudApper steps in to “bridge critical gaps” in UKG systems. “CloudApper has bridged critical gaps in our UKG HCM system…” – Quote from a customer testimonial.

  3. Key Areas of Enhancement Provided by CloudApper:

    Visual & User Experience Upgrades: Creating custom web and mobile apps, dashboards, and reports to make UKG more intuitive and insightful. These can be embedded within UKG.
    “Like a custom paint job or a high-end dashboard display, CloudApper creates custom web and mobile apps, dashboards, and reports to make UKG more intuitive and insightful.”
    Functional Upgrades: Adding missing functionality through pre-built enhancements or custom-built solutions (e.g., step pay progression, position automation, advanced payroll calculations).
    “Need extra storage or specialized tools in your car? We add missing functionality with pre-built enhancements or custom-built solutions…”
    Performance & Efficiency Boost: Utilizing customized AI automation to streamline outdated processes, such as recruiting automation and employee self-service. This is seen as complementary to UKG’s Bryte AI.
    “CloudApper turbocharges UKG with customized AI automation to streamline outdated processes, from recruiting automation to employee self-service AI agents. This is a great complement to what Bryte AI from UKG can offer…”
    Seamless Integrations: Connecting UKG with over 150 third-party systems to ensure smooth data flow.
    “Just like adding a GPS or premium sound system, CloudApper connects UKG with third-party systems, ensuring data flows smoothly between platforms.”
    Tailored to Unique Needs: Custom-fitting UKG to match each customer’s exact requirements.
    “No two drivers—or businesses—are the same. We custom-fit UKG to match each customer’s exact requirements…”

  4. CloudApper Platform Capabilities:

    The CloudApper platform offers a wide range of software capabilities, including:
    AI Agents
    Real-time Messaging
    Dashboards & Reports
    Third-Party Integration (150+ pre-built)
    Data Transformation
    Workflow Automation
    It boasts a library of over 200 pre-built enhancements and pre-trained AI Agents for HR.
    The platform uses “zero-code tools” to enable fast problem-solving and unlock missing value.
    “Zero-code tools to solve problems FAST & unlock missing value”

  5. AI-Powered Solutions:

    AI is a significant component of CloudApper’s offerings, with customizable AI Agents that can streamline manual processes, automate tasks in areas like recruitment (screening, ranking, scheduling), and power employee self-service applications.
    “CloudApper’s customizable AI Agents streamline manual processes, automating tasks to save time and boost efficiency across various workflows. In recruitment, they simplify screening, ranking, engagement, and scheduling…”
    Conversational AI solutions can be configured for various HCM use cases, such as automating tasks, answering questions, managing bidding processes, ensuring compliance, and personalizing employee interactions.
    “CloudApper delivers customizable conversational AI solutions that integrate with your company data to streamline HR operations.”

  6. Focus on Automation and Efficiency:

    CloudApper aims to eliminate manual work by automating workflows, integrating data, and performing advanced calculations.
    “CloudApper Eliminates Manual Work”
    This automation helps organizations enforce compliance, streamline operations, and improve
    productivity for employees, candidates, and HR teams.

  7. Seamless Integration with UKG and Third-Party Systems:

    CloudApper is designed to integrate seamlessly with various UKG products, including Pro Suite, Ready, and HRSD, as well as a wide array of third-party systems.
    “Integrates with UKG Pro Suite, Ready, HRSD & third-party systems”
    Integrations facilitate the movement of data between systems, enabling more connected and efficient workflows.

  8. White-Glove Service and Ease of Use:

    CloudApper emphasizes providing “white-glove service,” meaning they handle the entire process of designing, building, and maintaining solutions for their customers. Customers don’t need to build the solutions themselves despite the “zero-code” nature of the platform.
    “CloudApper provides full-service customization, taking care of everything customers need. Whether it’s designing, building, or maintaining solutions, we handle it all so they can focus on running their business.”
    “CloudApper is a no-code platform, but that doesn’t mean our customers have to build solutions themselves. Our team handles everything—designing, configuring, and delivering tailored enhancements to meet their exact needs.”
    The platform is described as easy to configure, with minimal setup required.

  9. Tangible Benefits and Customer Success:

    Customer testimonials highlight the value CloudApper provides in transforming complex data into actionable insights, improving efficiency, and remaining flexible to unique needs.
    “CloudApper has bridged critical gaps in our UKG HCM system, transforming complex data into simple, actionable insights for our dispersed workforce. It’s like having a virtual assistant that keeps our operations smooth and efficient, while remaining flexible to our unique needs.” – Monica Oliver, Systems Development Coordinator, Environment Control
    Use case examples demonstrate how CloudApper addresses specific problems, such as the need for customizable time capture, recruiting automation, data integration, and custom web/mobile applications.

  10. Subscription Model and Support:

    CloudApper offers a subscription package that includes software licenses, turnkey DevOps service, dedicated solution specialists, hosting on AWS, and technical support.
    They emphasize their experience in enterprise software deployments and offer 24/7 customer support.

Bottom Line:

CloudApper positions itself as a crucial extension of UKG, enabling organizations to maximize the value of their workforce management investment by providing highly tailored and easily implemented enhancements. Through its zero-code platform, pre-built solutions, extensive integration capabilities, and focus on AI-powered automation, coupled with a “white-glove” service approach, CloudApper aims to solve unique business challenges and drive efficiency without the complexities of traditional software development.