Capano Management
Diversified real estate, construction & hospitality company · Delaware, Pennsylvania, Maryland & Florida
Case Study
How Capano Management Built a More Reliable Payroll Data Flow for Its 300+ Employee Restaurant Workforce
Capano Management has spent more than 75 years building a diversified business, multi-family residences across four states, commercial retail and office space, restaurants, and active construction projects. Its restaurant teams work nothing like the rest of the company: tipped income, multi-location shifts, and constant role changes don’t fit neatly into a standard enterprise deployment. CloudApper AI extended Capano’s UKG Pro WFM (Formerly UKG Dimensions) system so every part of the business, from construction crews to restaurant staff, could run on the same system of record.
- Real Estate & Hospitality
- Diversified Workforce
- Frontline Self-Service
- UKG Pro WFM
- Process Layer
75+
Years building a diversified real estate, construction, and hospitality business
300+
Restaurant employees supported across Capano’s locations
One
Enterprise system running every part of the business
Industry
Real Estate, Construction & Hospitality
Geographic Scope
Delaware, Pennsylvania, Maryland & Florida
Primary Challenge
Restaurant Workforce Data Not Fitting a Standard Enterprise Deployment
Business Lines
Multi-Family Residential, Commercial, Restaurants & Construction
Restaurant Workforce
300+ Employees
Company Legacy
Founded Over 75 Years Ago
CloudApper AI + UKG Pro WFM (Dimensions)
CloudApper AI extended Capano Management’s UKG Pro WFM (Formerly UKG Dimensions) system with face-matching punch capture, automated tip declaration, and job transfer support, without adding a separate system for its restaurant teams.
Download the full case study
Get the complete Capano Management story, including how CloudApper AI extended UKG Pro WFM (Formerly UKG Dimensions) with face-matching punch capture, automated tip declaration, and job transfer support across its restaurant locations.
- Face-matching punch capture on any tablet
- Automated, IRS-ready tip declaration at punch-out
- Job transfer punches for multi-location staff
- UKG Pro WFM (Formerly UKG Dimensions) extension without system disruption
The challenge
When one enterprise system had to serve real estate, construction, and restaurants alike
Capano Management has spent more than 75 years building a diversified portfolio: multi-family residences across Delaware, Pennsylvania, Maryland, and Florida, commercial retail and office space, multiple restaurants, and active construction projects. Running that range of work under one enterprise workforce system is straightforward until you reach the restaurant side of the business, where tipped income, multi-location staff, and constant job transfers look nothing like a standard office role.
With 300+ employees across its restaurants, Capano needed punches, declared tips, and job transfers captured accurately and sent automatically into the same UKG Pro WFM (Formerly UKG Dimensions) system running the rest of the company, without asking restaurant staff to work around software that wasn’t built for their kind of shift.
Capano wanted a simpler way to capture punches
Rather than adding dedicated time clock hardware at every restaurant, Capano wanted a punch solution that could run on tablets and deploy quickly across every location.
Tip recordkeeping had no room for error
Tips needed to be recorded accurately and consistently to meet IRS compliance requirements, something manual processes couldn’t guarantee.
Employees moving between roles and locations were hard to track
Staff working multiple jobs or filling in at different restaurants needed their time coded to the right role and location, with no simple way to do it inside the existing system.
The solution
A process layer that brought restaurant realities into UKG Pro WFM
Capano Management extended its UKG Pro WFM system with CloudApper AI, deployed on off-the-shelf tablets across 19 stations in its restaurants. Employees confirm their identity with a face-matching check, are prompted to declare their tip amount the moment they punch out, and can submit a transfer punch when they’re covering a different role or location, all from the same simple tablet screen.
This is where the specific task appears: tip recordkeeping, job transfers, and punch capture. CloudApper AI did not replace UKG Pro WFM or ask Capano Management to stand up a separate system for its restaurant teams. It closed the gap around UKG, so a business spanning real estate, construction, and hospitality could run every part of its workforce on the same system of record.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Face-matching punch capture, tip declaration, transfer punches, and the full rollout across
19 restaurant stations are covered in the case study.
19 restaurant stations are covered in the case study.
The results
What Capano Management gained by bringing restaurant work into UKG Pro WFM
The impact reached beyond the restaurant floor. Capano Management gave its restaurant teams a fast, simple way to punch in, declare tips, and move between roles, gave its back office consistent, IRS-ready tip records without manual reconciliation, and gave the company as a whole one enterprise system flexible enough to run real estate, construction, and hospitality alike instead of three.
300+
Restaurant employees supported across Capano Management’s locations
19
Tablet stations capturing punches, tips, and transfers
Automatic
Tip, transfer, and punch data flowing into UKG Pro WFM
One
Enterprise system running real estate, construction, and restaurant teams alike
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact details in the PDF
Rollout details, tip compliance, and the complete before-and-after
restaurant workforce workflow.
restaurant workforce workflow.
How CloudApper AI extended Capano Management’s UKG workforce system
- Face-Matching Punch Capture
- Automated Tip Declaration
- Job Transfer Punches
- Affordable, Any-Tablet Deployment
- UKG Pro WFM Sync
- CloudApper AI Process Layer
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- FedRAMP Ready
- SOC 2 Compliant
- GDPR · HIPAA · CCPA
- AWS Partner
Running a diversified workforce on one enterprise system?
Organizations spanning multiple business lines can use CloudApper AI to extend UKG with frontline self-service, biometric punch capture, and custom workflows, helping every part of the business run on the same system of record.
CloudApper AI has really made a difference for us. It helped us meet the state labor compliance requirements, saving hours of manual work and improving accuracy, and allowed us to focus on empowering individuals with disabilities.
Megan Beebe
Senior Director, Financial Operations/Controller
The Arc of Essex County
The Arc of Essex County
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CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Capano Management used it to extend UKG Pro WFM (Formerly UKG Dimensions) with face-matching punch capture, automated tip declaration, and job transfer support for its restaurant teams, bringing a genuinely diversified business onto one system of record.