Case Study

How Driscoll’s gave 150 field locations the workforce precision that crew-based agriculture demands by extending its enterprise system

Driscoll’s runs a global berry supply network where work happens in crews, across farms and production sites, in places connectivity cannot be assumed. UKG remained the system of record. What the company needed was a process layer that could capture the work as it actually happened in the field — and CloudApper AI delivered it across 150 locations without replacing anything.

150

Locations running crew-level workforce capture

1953

Incorporated heritage behind a 100-year family-owned berry business

Offline

Workforce data captured with or without connectivity

Driscoll’s

One of the world’s leading fresh berry brands, family-owned for more than 100 years

Industry

Fresh Produce & Agriculture

Enterprise System

UKG

Primary Gap

Field Workforce Capture

What They Grow

Strawberries, Blueberries, Blackberries & Raspberries

Solution Area

Field Workforce Process Layer

Footprint

150 Locations Across the US, UK & Mexico

CloudApper AI + UKG

CloudApper AI extended UKG with a field process layer for crew-level time capture, meal breaks, job transfers, and offline synchronization — turning field activity into accurate, payroll-ready workforce records.

Fresh Berries · Global Supply Network

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The challenge

Agricultural work happens in crews — enterprise workforce systems are built for individuals

Driscoll’s field operations do not resemble a desk-based workforce. Supervisors manage large groups of workers who start shifts together, move between tasks through the day, and work across farms and production sites where reliable connectivity cannot be assumed. UKG gave the company a strong workforce foundation. What it could not do on its own was capture work the way the field actually produces it.

Crews started together but were recorded one at a time

Recording individual punches for every employee created lines, delays, and administrative work at exactly the moments supervisors needed to be moving crews into the field.

Task changes required manual updates

Every time employees changed assignments during the day, updates had to be handled manually — increasing the risk of timekeeping errors and creating inconsistencies in UKG time data.

Connectivity limits made real-time systems unreliable

Agricultural environments cannot guarantee internet access. A workforce process that depended on constant connectivity was a process that would fail exactly where the work was happening.

The solution

A process layer that made UKG work the way field crews work

After evaluating available options, Driscoll’s deployed CloudApper AI to extend UKG with the field capability its supervisors needed. Rather than forcing field teams to work around the system, CloudApper created a process layer that captured crew activity where it happened, held it when connectivity dropped, and sent it back into UKG as accurate workforce data.

Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.

Full implementation details in the PDF

See how CloudApper configured crew capture, job transfers,
offline continuity, and UKG data flow.

The results

Operational control across 150 locations — and supervisor time given back to the field

The impact was not faster punching. Driscoll’s gained a workforce operation that matches the way agricultural work is done at scale. Supervisors record time for entire crews in seconds and spend their attention on people and harvest instead of administration. Labor records stay accurate even in remote locations. And thousands of field workers have their hours captured correctly on the day they earn them.

150

Locations running crew-level time capture with UKG synchronization

Seconds

To record time for an entire crew instead of individual punches

Reduced

Supervisor workload across field time, meal breaks, and task changes

Accurate

Labor records and assignment visibility, online or offline

Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.

Full impact details in the PDF

Crew workflow logic, offline sync behavior,
and supervisor outcomes.

How CloudApper extended UKG

Trusted by enterprises

4.9/5

UKG Marketplace

4.7/5

Same situation?

Field-based organizations often need their enterprise systems to support work that happens in groups, across locations, and without guaranteed connectivity. CloudApper closes those gaps in weeks, without replacing the system your teams already rely on.

CloudApper helped us automate several complex payroll calculations, including shop bonuses, piecework pay, holiday pay, and bereavement pay. The implementation went smoothly, and the solution has been running flawlessly. The team was excellent to work with and very responsive throughout the process.

Angela N. Wolfley

Human Resources Supervisor · Standard Steel, LLC

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More from your UKG investment — without waiting on roadmaps or IT backlogs.

CloudApper is the process layer that extends enterprise software — enhancing what UKG already does, adding what your business specifically needs, in weeks not quarters. Because the organizations that move fastest are the ones that don’t wait to unlock what they’re already capable of.