Case Study

How Capano Management Automated Tip Pooling and Tip Reporting in UKG Pro Across 19 Restaurants

Capano Management, a 75-year-old operator spanning real estate, hospitality, construction and dining, needed UKG Pro to handle tips the way it already handled hours. Paper tip sheets, Excel pooling and multi-day payroll lags stood between every shift and an accurate paycheck. With CloudApper Tip Management for UKG, employees declare tips on tablets at punch-out, pooling runs automatically, and payroll-ready earning codes flow straight into UKG Pro.

80%

Faster tip calculations in
UKG Pro

Zero

Tip-related payroll corrections

Restaurants on UKG-connected tip tablets

Capano Management

Diversified real estate, hospitality, construction and restaurant operator · Delaware, Pennsylvania, Maryland and Florida, United States

Industry

Restaurants & Hospitality

UKG Platform

UKG Pro

Primary Challenge

Manual tip pooling & tip reporting

Footprint

19 restaurants · 300+ restaurant employees

Process Need

Tips synced to UKG as earning codes

Legacy

75+ years

CloudApper Tip Management +
UKG Pro

CloudApper adds a tip management layer to UKG Pro: it captures employee tip declarations, runs tip pooling rules, and writes IRS-ready tip data back to UKG as structured earning codes, with no change to Capano’s payroll setup.

Get the full UKG tip management
case study

See the complete UKG Pro tip workflow, from declaration and pooling to approval and sync, plus the compliance recordkeeping approach behind Capano’s results.

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The challenge

UKG Pro tracked every hour. Tips still lived on paper and in spreadsheets.

Capano’s restaurants relied on UKG Pro for time and payroll, but tips sat outside the system. Every shift produced cash, credit card and service charge tips that had to be written down, pooled by hand, checked by managers and keyed into payroll. It worked, slowly, and every manual hand-off added delay, follow-up and exposure to payroll and IRS tip reporting errors.

Tip declarations never reached UKG on their own

Paper tip sheets meant cash, credit card and service charge tips had to be collected and re-entered before UKG Pro ever saw them.

Tip pooling ran in Excel, outside UKG

Managers calculated splits for servers, bussers and kitchen staff in spreadsheets, then transferred the results by hand, with no validation along the way.

Tips took 3–5 days to reach UKG Pro payroll

Payroll waited on finished spreadsheets, so tip earnings landed in UKG Pro days after the shift instead of as clean earning codes.

Tip compliance records lived in paper files

IRS tip reporting called for daily, timestamped records, but those records were scattered across paper files and manual logs.

The solution

Tip management for UKG that starts at the punch-out tablet

Capano rolled out CloudApper Tip Management for UKG on 19 tablets across its 19 restaurants. At punch-out, employees declare cash and card tips in about 30 seconds. CloudApper applies Capano’s predefined tip pooling rules, keeps daily timestamped compliance logs (even when the connection drops), and sends approved tip totals into UKG Pro as structured earning codes. Managers approve in bulk instead of chasing each declaration.

Full implementation details in the PDF

Tablet setup, tip pooling logic, UKG Pro earning code mapping and
compliance recordkeeping are all in the full case study.

The results

What changed when tips flowed into UKG Pro in real time

Everyone who touched the old process felt the difference. Employees declare tips in seconds. Managers approve in bulk. Payroll gets tip data inside UKG Pro the same day, not days later. And Capano now has consistent, audit-ready tip records across all 19 restaurants.

80%

Reduction in tip calculation delays

Zero

Manual payroll corrections from tip entry

Real-time

Tip sync to UKG Pro, replacing 3–5 day delays

Restaurants running tablet-based tip reporting

Full results breakdown in the PDF

Delay reduction, payroll accuracy, IRS log coverage and
manager approval outcomes.

How CloudApper extended tip management in UKG Pro

Tablet Tip Declaration at Punch-Out
Automated Tip Pooling
UKG Pro Earning Code Sync
Bulk Manager Approvals
IRS-Ready Daily Tip Logs
Offline Tip Capture

Trusted by enterprises

4.9/5

UKG Marketplace

4.7/5

Still moving tips into UKG by hand?

Restaurants, hotels and casinos on UKG use CloudApper Tip Management for UKG to turn end-of-shift tip declarations into automated tip pooling, UKG-ready earning codes and IRS compliance records, without extra work for managers or payroll.

CloudApper’s AI platform freed me from the burden of managing developers and delivered a personalized software solution that exceeded my expectations.

Talla Kuperman

CEO · Forever LT

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Tips should reach UKG payroll as fast as hours do.

CloudApper is the process layer that fills the gaps around UKG, from tip pooling and tip reporting to much more, deployed in weeks, not quarters. Capano used it to turn restaurant tip activity into cleaner UKG Pro payroll, faster approvals and compliance-ready records at every location.